How To Fix HubSpot’s SSL Problem

How To Fix HubSpot’s SSL Problem


(funky music)
– SSL is a must have for modern websites. There’s a small problem when
using SSL on a HubSpot website. And today we’re gonna
show you how to fix it. (upbeat funky music) – [Announcer] Welcome to HubSpot Hacks, where we help you get more out of HubSpot. – When your using SSL
with a HubSpot website, HubSpot only applies the SSL to the WWW version of the website. So if somebody tries to type
in the full URL and types in, HTTPS and then the non-WW version, they’re gonna get an error. Likewise, if there’s
a link setup that way, they will also get that error. Luckily, this is actually a
really simple issue to fix, using a free tool called, NakedSSL. Let’s dive in. So this here, is the
beautiful test website, that we created for this video. This is actually a WorPress
website, but that’s only because we were able to set it up quicker. It’s basically setup so that it replicates the issue that HubSpot has. So, I’m gonna show you
what we’re talking about. So if you type in the
URL, without any prefix, everything will work just fine. So you’re taken to the
website, no problem. The problem is, if you
type in the full URL, with the prefix, if you use HTTPS and
then the non-WWW version, you will get this error. So anybody that types in that full URL, or if they go to a link
that’s setup with that URL, which is the more common case, then they’re gonna get this error and that’s definitely something that you don’t want your visitors to get. So unfortunately, there’s
no way to fix this inside of HubSpot right now,
so we have to use a third-party but as long as you’re only
doing this to one domain, that third-party tool is free. If you have to do it for more domains, there is a small cost, but
it’s not very expensive. So the tool we’re gonna
use is called, NakedSSL, that’s just NakedSSL.com. And the first thing you’re gonna
do, is type in your domain, right here and click
this, Run Test, button. And that’s gonna do a quick test and then this button will turn green. Go ahead and click that
and then they’ll ask you to create an account. And then they’ll send
you an email, to verify. Click on the, Confirm My Account, button and now we’ll be able to set it up. So, what you’re gonna do,
is you’re gonna click, Add Domain, at the top. You’re gonna put in your
non-WW version, of your domain and it’ll automatically
fill in the WW version here. Then click, Next. Mark which area’s closest to you. Hit, Next, again. These settings, most the time, you don’t have to worry about them. If you don’t know what they
mean, you can skip them. And I just go and hit, Next. And the next thing it’s gonna
do, is give you instructions, to set this up in your DNS provider. So you’ll log in, navigate
to the DNS settings. So for every domain, the DNS provider, it’s gonna be a little bit different. But once you’re there,
you’re gonna add an A Record, to the non-WW version, with this IP address. I’m gonna go ahead and copy this and we use Namecheap, I’m
already logged in here. So I’ve already got an A
Record, for my non-WWW version, so I’m gonna actually delete that and add a new one. That’s gonna be an A Record,
the host is gonna be, @ and we’re gonna paste that
IP address they gave us. And we’re gonna change
this to, one minute. And save it. And like I said, if you’re
using a different DNS provider, this might look a little
bit different for you. You can always reach out to
the DNS provider support, to figure out how to add a new A Record, if you’re not sure how to do that. So once you’re done,
you’re gonna click on this, DNS updated, button. And it’s going to wait for that
DNS record to become valid. This can take a certain amount of time. They say it can take up to 48 hours, usually doesn’t take that long. I marked it as a minute, so
usually it only gonna take a couple of minutes, if you do that. (suspenseful percussion music) Now it’s been a few
minutes and you can see that our DNS record is marked as, Updated, our virtual host is created
and the SSL cetificate for that Naked domain, is also created. So, if we go and test
this and type in, HTTPS and the non-WW version of the website, it will redirect to the
WWW version with no error (upbeat electronic dance music) and there’s no problems for a user. So a little bit of a pain,
since you can’t fix it directly and setup HubSpot, but luckily
this NakedSSL tool is free and simple to setup. If you have any questions
about the instructions we gave you today, or if there’s a hack you want to see us cover in the future, make sure you drop it
in those comments below. And as always, for more
HubSpot hacks, tips and how-to’s, make sure you
hit that, Subscribe, button.

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