How to troubleshoot send/receive emails in Outlook

How to troubleshoot send/receive emails in Outlook


This video will show you
what to do
when your emails aren’t sending
or receiving, in Outlook.
We’ll show you how to check your
username and password.
How to adjust your
junk mail filter.
And how to check that your incoming
and outgoing server settings
are configured correctly.If you’re connected to the internet,but are unable to
send and receive emails,
first, check that you are using
the correct username and password.
If you’re not prompted
to enter these details
each time you open Outlook,
click on…
File… Account Settings… then on
the drop down box that appears,
double click on your email,then re-enter your
username and password.
For a Telstra Mail account,if you don’t know
your username or password
you can have it
resent or reset for you
by going to the Telstra
support website.
Some spam filters can
wrongly block legitimate emails
if they are set too high.To adjust your spam filters,
click on ‘Junk’ on the Home tab
of the Outlook ribbon,then, from the drop down menu,
select ‘Junk Options’
and select the appropriate
level of filtering.
If you are still unable to
send and receive emails,
check to make sure that the correct
outgoing server and port is defined.
Go to File, Account Settings.Underneath ‘Type’ it will say
POP or IMAP/SMTP,
double click on your email.Click on ‘More Settings’.Then go to the
advanced tab.
For your Telstra Mail account
ensure that your incoming server
is either
imap or pop.telstra.com,
depending on the type
you noted down,
and your secured port is
993 for IMAP or 995 for POP.
Your outgoing server is
smtp.telstra.com
and the port is 587 or 465
with TLS selected.
When you’re ready,click ‘Next’ to test account
settings and close the window.
If you are still unable
to send or receive emails,
you can also try uninstalling
and reinstalling Outlook.
For support
when you need it, visit…

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